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Help and FAQ

How to use this site
We endeavour to produce a site which is as easy to use as possible, here are a few ...

 

Delivery Information
From this site we deliver worldwide including BFPO locations, delivery costs are calculated...

 

Delivery costs, more information
Shipping costs for orders are calculated according to the weight or volume the items ordered and ...

 

Size Guide
We are more than happy to offer advice if you are unsure of which size choose. ...

 

FAQ's - Frequently asked questions of our Customer Services team.

What aftercare do you recommend for footwear?
Cleaning boots: dirt is best removed when dry and brushed off. Use a damp cloth/sponge using - ...

 

Fabric Guide
What is the GORE-TEX® membrane?
The GORE-TEX® membrane is the heart of all GORE-TEX® products. It contains over ...

 

Copyrights & Trade Marks
This website is officially sanctioned by Aigle International UK Limited and is wholly owned and operated by Smith and ...

 

VAT - Who pays?
Value Added Tax (VAT) is a European Union sales tax (IVA). In the UK it is charged ...

 

About Us
The Outdoor & Country store is a family owned business, whom specialise in the worldwide retail sale of ...

 

Testimonials
We strive to provide our customers with highest level of service. Often customers write to thank us, ...

 

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Please Note: All sizing on this site is French, please use the Size Guide to convert to UK sizing.