|
Delivery information
This site delivers worldwide and to BFPO*. All parcels will be despatched using postal or courier services which are traceable and require a signature on delivery. At your own risk you may ask that a parcel is left in a safe place without a signature, if this is requested we will not be held liable for any loss or damage and specifically if lost following delivery your parcel will not be replaced.
The exact delivery cost
is calculated automatically by the website, to see the delivery costs prior to
purchase simply add the required items to your basket, the delivery costs are
then shown in the checkout pages. Our standard delivery cost to UK mainland
destinations is £4.95 (excludes highlands of Scotland). By registering your
delivery address, the site will be able to calculate the exact delivery costs to
your chosen delivery address.
Delivery costs vary to Scottish Highlands and Islands, Northern
Island, Channel Islands and Isles of Man. In all cases we strive to keep the cost of delivery to a minimum whilst
ensuring the security and speed of delivery.
All parcels carry a
basic element of insurance and are sent by ParcelForce Worldwide or Royal Mail.
We offer the facility to track your parcel online as well as monitoring your
orders progress by logging in to your online account.
Subject to stock
availability the majority of orders are despatched on the working day of
receipt**, but please allow at least seven working days for your order to be
despatched. If you require a specific
delivery day or have an urgent delivery requirement please contact our Customer
Services team who will be happy to arrange this for you, subject to stock
availability.
*Deliveries to some BFPO
locations outside the EU may be exempt from VAT. For delivery to BFPO locations
within the EU a VAT exemption certificate (15(10) form) must be provided in
order to qualify for VAT free status.
**In stock orders received prior to 3pm on a working day.
Please return goods to us using the returns form enclosed with your order. If you have misplaced the form then you may download a blank copy here. Please remember to complete your name and address and full details of the items being returned.
|